NICE, Semafone, Opentec and Obsidian are used by enterprises from a variety of industries, such as Contact Centre, Financial Services, Public Safety and Enterprise.
Contact Centre and Enterprise Market
The requirements of the Call Centre Industry are becoming increasingly complex, from call recording and quality monitoring to Interactions Analytics and route cause analysis. Our solutions are market leading, providing holistic solutions for contact centres, addressing the needs of stakeholders in the contact centre and the enterprise, and meeting a full spectrum of business issues from strategic to operational. Using our solutions organizations are able to gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, and increase customer retention.
Our comprehensive business solution offerings include NICE SmartCenter™, the best-in-class Contact Centre Solutions, including Call Recording, Quality Management, Interaction Analytics, Performance Management, Workforce Management, a Customer Feedback Application, and Agent Coaching, Semafone PCI Data Security solutions and Opentec multiple data type storage and retrieval.
Financial Services
NICE is the leading manufacturer supplying Call Recording Solutions to the Financial Services Industry and Opentec multiple data storage / retrieval and Obsidian mobile recording suite.
We provide reliable high quality recording for voice, mobile, screen and VoIP for retail banking, trading floors, brokers, FSA Regulated Organisations and insurance companies.
The benefits of these solutions include:
• Regulatory Compliance
• Transaction Verification
• Dispute Resolution
• Liability Protection
• Order Confirmation
• Evidential weight of electronic information
Public Safety
In emergency environments when lives may be at risk call recordings are of critical importance. NICE solutions have been engineered to meet the demanding needs of this sector. In addition to traditional recording technology Sinclair Voicenet offer advanced software solutions including Opentec’s multiple media storage and retrieval to provide BS10008 recommendations for evidential weight and legal admissibility of electronic information enhancing the capabilities of organisations working in this high pressure industry.
