“From senior management to the staff who work in the office they are both friendly and approachable and nothing ever seems to be too much of a problem for them. It is a pleasure to work with them”
Cinty Stubberfield
Call Centre Manager
Translink, Belfast
Sinclair Voicenet’s NICE accredited training department will ensure that your needs are met both now and in the future. Our trainers have a wealth of knowledge and work with you to understand your needs, providing you with high quality and personalised training services.
Sinclair Voicenet trainers will work with you to deliver the training in a way that is tailored to your business needs, ensuring it is delivered at a pace suitable to all members of your team, allowing them to absorb, implement and enjoy the benefits.
In this way our clients are able to:
• Reduce call handling time
• Improve first call resolution
• Improve management efficiency
• Increase sales conversion and value
• Reduce staff and customer churn
Sinclair Voicenet training services can be delivered:
• Upon completion of installation
• Following system upgrades
• On an ongoing basis as a refresher
• Training your staff to cover during holidays or sickness periods
• As “wellness” visits to ensure the maximum benefits are
• derived from your solution
Training can be delivered at your preferred site or can be hosted at our premises located at either of our East Kilbride or London Offices.
Training courses vary in length from half day sessions to 5 day courses or longer. Our trainers will advise you of the best way to roll training out to your staff.
Our training delivery includes:
• System configuration
• System administration
• Audit and security
• Real time monitoring of calls
• Search and replay
• Designing evaluation forms
• Rules creation
• Evaluating and calibrating staff performance
• Reporting
• Advanced multi media analytics
Contact us if you would like more information on Sinclair Voicenet training services.
