Sinclair Voicenet Ltd (Glasgow), 2 Orbital Court, Peel Park, East Kilbride, Glasgow G74 5PH. Tel: +44 (0)1355 900000, E-mail: enquires@sinclairvoicenet.co.uk

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Sinclair Voicenet has a long track record of successful implementations of NICE systems. Our Project Management team are dedicated to ensuring projects are delivered to meet time, budget and quality requirements.

All Sinclair Voicenet project managers have a wealth of experience in delivering successful solutions. We have implemented solutions in a huge variety of contact centre, finance and compliance organisations with different business and technical requirements. Our project management team cover implementations ranging from small office recording systems through to large multi-site, multi-tenancy enterprise solutions. This experience gives our project managers a deep understanding of both NICE solutions and what is required to complete a successful implementation.

We are at the forefront of delivering NICE, Opentec, Obsidian and Semafone technologies and have implemented the latest and most advanced functionality available. We also have experience of implementing in a huge variety of contact centre, finance and compliance organisations covering different voice, data, network, application and security environments.

We have extensive in house technical expertise to address any technical challenges encountered during a project and as a NICE Platinum Partner we have unrivalled access to NICE resource at an R&D level.

Sinclair Voicenet has a proven methodology for implementing NICE systems and our project management service includes:

• PRINCE2 practitioner led projects

• Proven processes for implementing NICE solutions

• A wealth of experience of NICE and other contact centre, finance and compliance technologies

Once engaged, Sinclair Voicenet will assign a project manager who will be responsible for all Sinclair Voicenet activities from preparation through to signoff.

The Sinclair Voicenet project manager will:

• Produce comprehensive project documentation

• Define and document the customer requirements for the implementation

• Manage and co-ordinate all Sinclair Voicenet resource including consultancy, engineering and training resource

• Identify and manage risks and issues

• Assist the customer project manager in ensuring all technical and business requirements are met

• Provide regular project updates

• Attend on site and remote project meetings

• Manage the preparation, installation, configuration and testing of the solution

• Coordinate training for end users and technical resource

• Handover the signed off solution to the customer

With our experience, expertise and dedication, Sinclair Voicenet is a safe choice as experts of NICE solutions.

Contact us if you would like more information on Sinclair Voicenet project management.

“In our sector a robust and scalable total call recording solution which can reliably handle large call volumes is essential for regulation and client compliance. NICE call recording platforms designed, installed and maintained by Sinclair Voicenet, over 6 years of operation, have provided our business with a high level of dependability.”

Craig McKechnie
Telecoms Manager
BCWGroup PLC