“Sinclair Voicenet, has helped improve advisor handling skills and highlight trends and opportunities for streamlining some call handling processes. Most importantly, it has helped us improve our customer satisfaction through continuous performance enhancement.”
Debbie Leishman
Director of Contact Centre Operations
MGt
Sinclair Voicenet takes service seriously and we pride ourselves on the quality of service that we provide.
With many years of experience and hundreds of successful implementations of NICE systems, Sinclair Voicenet have the knowledge, skill and experience to ensure that your solutions meet your needs and delivers benefits.
The structure and makeup of our service teams has been designed around the delivery, configuration and support of NICE systems and our complimentary solutions. From initial solution design through to installation, configuration and support, our teams of dedicated professionals ensure we get it right. The services we offer cover all areas required for a successful NICE implementation including:
• Consultancy Service ensures your NICE system is designed and configured to meet your specific requirements and deliver the maximum benefit
• Project Management services ensure all requirements are communicated and that the project is delivered to time and budget requirements
• Installation Services ensures your solution is installed by some of the best quality and most experienced installation engineers in the industry
• Training Services provide high quality, flexible training to ensure your end users are quickly up to speed with the NICE applications
• Support Services includes some of the best support professionals around working to industry standard processes
Regardless of the size or complexity of your organisation, Sinclair Voicenet has the skill, experience and resource to ensure that you achieve maximum benefit from your NICE solution.
