Sinclair Voicenet

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Sinclair Voicenet have supported Kwik Fit Financial Service's voice recording and quality systems for over 12 years, the last three years with Nice Perform. The use of Nice Perform and the additional quality management features has had a hugely positive effect on our business. We have been able to dramatically improve quality control and ensure quality management becomes a daily feature in all customer interactions. In addition, agent training has improved and customer satisfaction across KFFS has been consistently high. Sinclair Voicenet have also successfully migrated KFFS from previous recording platforms with minimal issues and continue to provide high quality proactive support for our business.

Jim Taylor

Telecoms Manager

Kwik Fit Financial Services

Professional Services

Sinclair Voicenet takes service seriously and we pride ourselves on the quality of service that we provide.

With many years of experience and hundreds of successful implementations of NICE systems, Sinclair Voicenet have the knowledge, skill and experience to ensure that your NICE solution meets your needs and delivers benefits.

The structure and makeup of our service teams has been designed around the delivery, configuration and support of NICE systems. From initial solution design through to installation, configuration and support, our teams of dedicated professionals ensure we get it right. The services we offer cover all areas required for a successful NICE implementation including:


  • Consultancy Service ensures your NICE system is designed and configured to meet your specific requirements and deliver the maximum benefit
  • Project Management services ensure all requirements are communicated and that the project is delivered to time and budget requirements
  • Installation Services ensures your solution is installed by some of the best quality and most experienced installation engineers in the industry
  • Training Services provide high quality, flexible training to ensure your end users are quickly up to speed with the NICE applications
  • Support Services includes some of the best support professionals around working to industry standard processes

Regardless of the size or complexity of your organisation, Sinclair Voicenet has the skill, experience and resource to ensure that you achieve maximum benefit from your NICE solution.