Sinclair Voicenet
MGt initially approached Sinclair Voicenet due to the considerable reputation within the outsourced contact centre industry of the NICE Perform product. In 2007 we began working together and have been impressed with their technology, flexibility and expertise in their field. As a leading supplier of billing and customer management software and outsourced solutions to the broadcast, new media and communications industry, Sinclair Voicenet understood that we wanted a call recording system that was tailored to our wide range of business needs, solution processes and client specific requirements. Since the successful integration and deployment of NICE Perform, MGt has benefited from a consistently reliable and efficient system, tailored to our distinctive and exacting standards. The NICE Perform system, along with proactive account support from Sinclair Voicenet, has helped improve advisor handling skills and highlight trends and opportunities for streamlining some call handling processes. Most importantly, it has helped us improve our customer satisfaction through continuous performance enhancement. MGt continues to enjoy a mutually beneficial relationship with Sinclair Voicenet, and we look forward to exploring new developments in call and contact centre technologies together.
Debbie Leishman
Director of Contact Centre Operations
MGt
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