Sinclair Voicenet

MGt initially approached Sinclair Voicenet due to the considerable reputation within the outsourced contact centre industry of the NICE Perform product. In 2007 we began working together and have been impressed with their technology, flexibility and expertise in their field. As a leading supplier of billing and customer management software and outsourced solutions to the broadcast, new media and communications industry, Sinclair Voicenet understood that we wanted a call recording system that was tailored to our wide range of business needs, solution processes and client specific requirements. Since the successful integration and deployment of NICE Perform, MGt has benefited from a consistently reliable and efficient system, tailored to our distinctive and exacting standards. The NICE Perform system, along with proactive account support from Sinclair Voicenet, has helped improve advisor handling skills and highlight trends and opportunities for streamlining some call handling processes. Most importantly, it has helped us improve our customer satisfaction through continuous performance enhancement. MGt continues to enjoy a mutually beneficial relationship with Sinclair Voicenet, and we look forward to exploring new developments in call and contact centre technologies together.

Debbie Leishman

Director of Contact Centre Operations

MGt

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News & Events

Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Welcome to Sinclair Voicenet

Established in 1967, Sinclair Voicenet Limited is a UK-based and privately owned solutions provider for multimedia recording, quality management, customer interaction analytics and workforce management and a range of solutions for the increasingly regulatory compliance driven and mission critical environments we operate in.

Our portfolio includes Nice systems, the leading Insight from Interactions vendor, Semafone PCI solutions, Obsidian mobile phone solutions and Opentec multiple data storage and retrieval solutions ensuring companies can address all their regulatory compliance issues including MiFID, BS1008, COBs and PCI. Our fully accredited experts work directly with clients across Financial Services, Public Sector and Contact Centres to understand their business requirements and design and deliver the right solutions to address the company’s needs on time and within budget. Whether simple or bespoke, our solutions enable companies to comply with regulations, reduce risk mitigation and provide their customers with superior customer experience that allows them to not only protect their business but continue to grow even through uncertain times.

With over 40 years of experience, and over 400 customers, our exceptionally skilled technical and consulting teams provide more than just an “end to end” service. We build a customer partnership which, when combined with our unrivalled service flexibility and consulting services delivers a true return on investment and exceeds expectations for today and the future.

At Sinclair Voicenet we take pride in being a trusted, reliable and experienced company that delivers a personalised approach to service and support as an extension of our customers business.